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Home > Frequently Asked Questions

Frequently Asked Questions

Can I order merchandise from the website over the phone?

Yes. While shopping at bradydist.com is safe and secure, we realize that some of our guests would prefer to order via the phone. We invite you to browse through our site and then call 1-844-946-7124 to place your order by phone.


Do you ship orders outside the U.S.?

Yes! Bradydist.com has shipped parts and equipment items all over the world.


What is my order status?

After entering your order, the status will be set to "pending." You will be notified if an item is on backorder; backordered items will normally be shipped within 30 days. Once a sales team member has contacted you with your shipping information and final total, we will process your credit card and your order status will be set to "processed." If you still have questions, you can respond to the sales team member by visiting the Contact Us page on our website to send an e-mail or call us at 1-844-946-7124.


How is my item shipped to me?

Most of the products offered by Brady Starburst are large. Our intentions are to provide the best delivery options for all of our customers. Home customers may need delivery to a residential address. Some customers may need the machines stored in their warehouse, thus requiring them to stay on a pallet. Others may need the machines dropped in the location of an old machine in a fully operational FEC. We will contact you after you place your order to finalize shipping details and payment.


What are my shipping options?

Brady Starburst offers two modes of shipping, each with its own set of offerings. The first mode is common carrier. When we ship common carrier your freight will be packaged and banded to a pallet and delivered by one delivery person. Common carrier offers two options for delivery: Curbside which is curb or end of driveway, or Threshold which is first entry point.

The second mode is a van line, which is commonly referred to as padded van. When we ship using a van line your freight will be corner boarded and blanket wrapped. It will always be delivered by two delivery personnel. Van line also offers two options for delivery. First is Inside Delivery, which is inside ground level, unpack and remove debris. Second is "White Glove" which is inside, room of choice, unpack, remove debris and minor assembly.

As you can see both modes offer numerous possibilities and your Brady Starburst rep would be happy to discuss which one is the right fit for your item and your situation.


What are my payment options at bradydist.com?

We accept most major credit cards. We also accept wire transfers for overseas and domestic orders. Sorry, we can't accept credit cards for any orders being shipped overseas.


Will I be charged sales tax?

All Orders shipped within the following states will be subject to sales tax: AL, AR, FL, GA, KY, LA, MS, MO, NC, OH, SC, TN, TX, VA and WV. The amount of tax will be calculated based on the state and local rates for the shipping address. All orders shipped outside of the states listed above will not be subject to sales taxes.


I can't find the product I am looking for. How can I search for it?

If you need help looking through our current product assortment, use our advanced search feature at the top of the page. We'll be adding more products every week. Be sure to check our web site as we continue to grow.

 
New Batman w/42" LCD
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Batman has RETURNED! Features Custom Batman-style steering wheel includes triggers for easy weapon launching Custom Batman shaped seat Over 500 color-shifting LED's Features awsome bat sign header Player account system keeps track of missions progress/high scores Gameplay 10 Batmobiles to choose from - Every Batmobile ever! 36 Missions (Easy to Hard) plus aerial missions featuring "The Bat" 3 unique, cinematic boss battles Mission-based gameplay encourages continue play 6 awesome power-ups (Jump Jet, Batarang, Cannon, Drone, Missiles, Battering Ram) Specifications Voltage: 115 VAC Inrush A...... More »

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New Ducky Splash w/ Tkt Disp
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Make a Big Splash with this Adorable Water Gun Game! Ducky Splash is a 1- 2 player water shooting game which offers both simplicity and excitement - perfect combination for a great family game! The object of the game is to use the Dino water guns to shoot rubber ducks into the 2 tunnel entrances. Players must shoot as many ducks as possible into their own entrance before the time runs out. Each time a duck passes through the entrance, player's score increases. Tickets will be awarded based on the final score. 1 to 2-player game, fun for all ages Cheerful cabinet, attractive lights & sounds ...... More »

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